Find information on common issues.
Ask questions and find answers from other users.
Suggest a new site feature or improvement.
Check on status of your tickets.
REDIRECT_UNIQUE_ID => WuDF5oAuE9gABlwiwoEAAAAG, REDIRECT_SCRIPT_URL => /support/knowledgebase, REDIRECT_SCRIPT_URI => https://vhub.org/support/knowledgebase, REDIRECT_nokeepalive => REDIRECT_HTTPS => on, REDIRECT_SSL_TLS_SNI => vhub.org, REDIRECT_STATUS => 200, UNIQUE_ID => WuDF5oAuE9gABlwiwoEAAAAG, SCRIPT_URL => /support/knowledgebase, SCRIPT_URI => https://vhub.org/support/knowledgebase, nokeepalive => HTTPS => on, SSL_TLS_SNI => vhub.org, HTTP_HOST => vhub.org, HTTP_ACCEPT_ENCODING => x-gzip, gzip, deflate, HTTP_USER_AGENT => CCBot/2.0 (http://commoncrawl.org/faq/), HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8, HTTP_IF_MODIFIED_SINCE => Sat, 24 Feb 2018 04:07:50 GMT, PATH => /usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin, SERVER_SIGNATURE => SERVER_SOFTWARE => Apache, SERVER_NAME => vhub.org, SERVER_ADDR => 128.46.19.216, SERVER_PORT => 443, REMOTE_ADDR => 54.81.117.119, DOCUMENT_ROOT => /www/vhub, REQUEST_SCHEME => https, CONTEXT_PREFIX => CONTEXT_DOCUMENT_ROOT => /www/vhub, SERVER_ADMIN => nkissebe@purdue.edu, SCRIPT_FILENAME => /www/vhub/index.php, REMOTE_PORT => 54156, REDIRECT_URL => /support/knowledgebase, GATEWAY_INTERFACE => CGI/1.1, SERVER_PROTOCOL => HTTP/1.0, REQUEST_METHOD => GET, QUERY_STRING => REQUEST_URI => /support/knowledgebase, SCRIPT_NAME => /index.php, PHP_SELF => /index.php, REQUEST_TIME_FLOAT => 1524680166.24, REQUEST_TIME => 1524680166, argv => Array(
)
, argc => 0separator ⇒ .
orderBy ⇒ id
orderDir ⇒ asc
1 ⇒ registerIP
2 ⇒ access
always ⇒
renew ⇒
tracker.sid ⇒ e74e0775fab18af500cd6e1366921027
tracker.ssid ⇒ e74e0775fab18af500cd6e1366921027
tracker.rsid ⇒ e74e0775fab18af500cd6e1366921027
securiy_code0 ⇒ 3ba30
session.token ⇒ b449ad17843a81e0cb0f9274c9ad824e
site 0.025 seconds (+0.025); 3.50 MB (+3.500) - afterInitialisesite 0.039 seconds (+0.014); 4.00 MB (+0.500) - afterRoutesite 0.079 seconds (+0.040); 5.50 MB (+1.500) - afterDispatchsite 1.120 seconds (+1.040); 26.00 MB (+20.500) - beforeRenderModule mod_search (Search Module)site 1.122 seconds (+0.002); 26.25 MB (+0.250) - afterRenderModule mod_search (Search Module)site 1.122 seconds (+0.000); 26.25 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)site 1.132 seconds (+0.010); 26.75 MB (+0.500) - afterRenderModule mod_reportproblems (Trouble Report)site 1.132 seconds (+0.000); 26.75 MB (0.000) - beforeRenderModule mod_custom (V template footer)site 1.133 seconds (+0.001); 26.75 MB (0.000) - afterRenderModule mod_custom (V template footer)site 1.133 seconds (+0.000); 26.75 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)site 1.136 seconds (+0.003); 26.75 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)site 1.136 seconds (+0.000); 26.75 MB (0.000) - beforeRenderModule mod_menu (Main Menu)site 1.147 seconds (+0.011); 27.00 MB (+0.250) - afterRenderModule mod_menu (Main Menu)site 1.152 seconds (+0.005); 27.00 MB (0.000) - onAfterRendersite 1.155 seconds (+0.003); 27.00 MB (0.000) - sessionStoreSELECT data
FROM `jos_session`
WHERE `session_id` = '2880df4120ab8b317084d3dc65819783'DELETE
FROM`jos_session`
WHERE `session_id` = '2880df4120ab8b317084d3dc65819783'SELECT data
FROM `jos_session`
WHERE `session_id` = 'e74e0775fab18af500cd6e1366921027'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_languages'SELECT session_id
FROM `jos_session`
WHERE `session_id` = 'e74e0775fab18af500cd6e1366921027'
LIMIT 1INSERT INTO `jos_session`
(`session_id`,`client_id`,`time`,`ip`)
VALUES ('e74e0775fab18af500cd6e1366921027','0','1524680166','54.81.117.119')SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_members'SELECT b.id
FROM `jos_usergroups` AS `a`
LEFT JOIN jos_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt
WHERE `a`.`id` = '1'SELECT *
FROM `jos_viewlevels`SELECT folder AS type,element AS name,protected,params
FROM `jos_extensions`
WHERE `enabled` >= '1'
AND `type` = 'plugin'
AND `state` >= '0'
AND `access` IN ('1','1','4')
ORDER BY `ordering` ASCSELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
FROM `jos_menu` AS `m`
LEFT JOIN jos_extensions AS e
ON e.extension_id = m.component_id
WHERE `m`.`published` = '1'
AND `m`.`parent_id` > '0'
AND `m`.`client_id` = '0'
ORDER BY `m`.`lft` ASCSELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
FROM `jos_template_styles`
INNER JOIN jos_extensions
ON jos_extensions.element = jos_template_styles.template
WHERE `jos_template_styles`.`client_id` = '0'
AND `jos_extensions`.`enabled` = '1'
AND `jos_extensions`.`type` = 'template'
AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
ORDER BY `home` DESCSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_kb'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_tags'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_categories'SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`access` IN ('1','1','4')
AND `jos_kb_articles`.`state` = '1'
ORDER BY `helpful` DESC
LIMIT 5SELECT *
FROM `jos_categories`
WHERE `jos_categories`.`id` = '25'SELECT *
FROM `jos_categories`
WHERE `jos_categories`.`id` = '26'SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`access` IN ('1','1','4')
AND `jos_kb_articles`.`state` = '1'
ORDER BY `modified` DESC,`created` DESC
LIMIT 5SELECT *
FROM `jos_categories`
WHERE `jos_categories`.`id` = '30'SELECT *
FROM `jos_categories`
WHERE `jos_categories`.`id` = '32'SELECT category,count(*) AS articles
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
GROUP BY categorySELECT *
FROM `jos_categories`
WHERE `jos_categories`.`extension` = 'com_kb'
AND `jos_categories`.`published` = '1'
AND `jos_categories`.`access` IN ('1','1','4')
AND `jos_categories`.`parent_id` = '1'
ORDER BY `title` ASCSELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '32'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '26'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '25'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '27'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '31'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '28'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '29'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT *
FROM `jos_kb_articles`
WHERE `jos_kb_articles`.`category` = '30'
AND `jos_kb_articles`.`state` = '1'
AND `jos_kb_articles`.`access` IN ('1','1','4')
LIMIT 3SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_answers'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_wishlist'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_support'SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
FROM `jos_modules` AS `m`
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id
WHERE `m`.`published` = '1'
AND `e`.`enabled` = '1'
AND (`m`.`publish_up` = '0000-00-00 00:00:00'
OR `m`.`publish_up` <= '2018-04-25 18:16:07'
)
AND (`m`.`publish_down` = '0000-00-00 00:00:00'
OR `m`.`publish_down` >= '2018-04-25 18:16:07'
)
AND `m`.`access` IN ('1','1','4')
AND `m`.`client_id` = '0'
AND (`mm`.`menuid` = '71'
OR `mm`.`menuid` <= '0'
)
ORDER BY `m`.`position` ASC,`m`.`ordering` ASCSELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_users'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_search'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_content'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_resources'SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`
WHERE `type` = 'component'
AND `element` = 'com_usage'UPDATE `jos_session`
SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1524680166;s:18:\"session.timer.last\";i:1524680166;s:17:\"session.timer.now\";i:1524680166;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"e74e0775fab18af500cd6e1366921027\";s:12:\"tracker.ssid\";s:32:\"e74e0775fab18af500cd6e1366921027\";s:12:\"tracker.rsid\";s:32:\"e74e0775fab18af500cd6e1366921027\";s:13:\"securiy_code0\";s:5:\"3ba30\";s:13:\"session.token\";s:32:\"b449ad17843a81e0cb0f9274c9ad824e\";}',`time` = '1524680167',`ip` = '54.81.117.119'
WHERE `session_id` = 'e74e0775fab18af500cd6e1366921027'13 × SELECT extension_id AS id,element AS "option",params,enabled
FROM `jos_extensions`10 × SELECT *
FROM `jos_kb_articles`5 × SELECT *
FROM `jos_categories`2 × SELECT data
FROM `jos_session`1 × SELECT category,count(*) AS articles
FROM `jos_kb_articles`1 × SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
FROM `jos_modules` AS `m`
LEFT JOIN jos_modules_menu AS mm
ON mm.moduleid = m.id
LEFT JOIN jos_extensions AS e
ON e.element = m.module
AND e.client_id = m.client_id1 × SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
FROM `jos_template_styles`
INNER JOIN jos_extensions
ON jos_extensions.element = jos_template_styles.template1 × SELECT folder AS type,element AS name,protected,params
FROM `jos_extensions`1 × SELECT session_id
FROM `jos_session`1 × SELECT b.id
FROM `jos_usergroups` AS `a`
LEFT JOIN jos_usergroups AS b
ON b.lft <= a.lft
AND b.rgt >= a.rgt1 × SELECT *
FROM `jos_viewlevels1 × SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
FROM `jos_menu` AS `m`
LEFT JOIN jos_extensions AS e
ON e.extension_id = m.component_id1 × UPDATE `jos_session`
SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1524680166;s:18:\"session.timer.last\";i:1524680166;s:17:\"session.timer.now\";i:1524680166;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"e74e0775fab18af500cd6e1366921027\";s:12:\"tracker.ssid\";s:32:\"e74e0775fab18af500cd6e1366921027\";s:12:\"tracker.rsid\";s:32:\"e74e0775fab18af500cd6e1366921027\";s:13:\"securiy_code0\";s:5:\"3ba30\";s:13:\"session.token\";s:32:\"b449ad17843a81e0cb0f9274c9ad824e\";}',`time` = '1524680167',`ip` = '54.81.117.119'1 × INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
VALUES ('e74e0775fab18af500cd6e1366921027','0','1524680166','54.81.117.119'1 × DELETE
FROM`jos_session`onAfterInitialise — Method — plgSystemXFeed::onAfterInitialise → /core/plugins/system/xfeed/xfeed.php:46onAfterInitialise — Method — plgSystemP3p::onAfterInitialise → /core/plugins/system/p3p/p3p.php:45onAfterInitialise — Method — plgSystemRemember::onAfterInitialise → /core/plugins/system/remember/remember.php:44onAfterInitialise — Method — plgSystemHubzero::onAfterInitialise → /core/plugins/system/hubzero/hubzero.php:46onAfterInitialise — Method — plgSystemSupergroup::onAfterInitialise → /core/plugins/system/supergroup/supergroup.php:138onAfterRoute — Method — plgSystemJquery::onAfterRoute → /core/plugins/system/jquery/jquery.php:46onAfterRoute — Method — plgSystemSpamjail::onAfterRoute → /core/plugins/system/spamjail/spamjail.php:46onAfterRoute — Method — plgSystemIncomplete::onAfterRoute → /core/plugins/system/incomplete/incomplete.php:46onAfterRoute — Method — plgSystemUnconfirmed::onAfterRoute → /core/plugins/system/unconfirmed/unconfirmed.php:46onAfterRoute — Method — plgSystemUnapproved::onAfterRoute → /core/plugins/system/unapproved/unapproved.php:46onAfterRoute — Method — plgSystemPassword::onAfterRoute → /core/plugins/system/password/password.php:46onAfterDispatch — Method — plgSystemDebug::onAfterDispatch → /core/plugins/system/debug/debug.php:87onAfterDispatch — Method — PlgSystemHighlight::onAfterDispatch → /core/plugins/system/highlight/highlight.php:49onGetModuleCaptcha — Method — plgSupportCaptcha::onGetModuleCaptcha → /core/plugins/support/captcha/captcha.php:217onAfterRender — Method — plgSystemSef::onAfterRender → /core/plugins/system/sef/sef.php:45